At Fetch Mobility, we strive to provide exceptional services tailored to your needs. This policy outlines the terms and conditions for cancellations and refunds across our service models.

1. Upfront Sale Model

• Nature of Service: This is a Business-to-Business (B2B) transaction governed by Purchase Orders issued by the buyer.

• Non-Cancellable and Non-Refundable: Once the Purchase Order is issued and the advance payment is made, no cancellations or refunds will be entertained.

• Additional Services: Buyers are required to subscribe to annual maintenance contracts, software support, and other related services for continued product performance.

• Warranty: Standard product warranty terms apply as per the agreement.

2. Pay-on-Use Model

• Service Terms: Products are deployed at various locations under Fetch Mobility ownership, and users access services through the application.

• Wallet Refunds:

- Users must maintain a wallet balance to access services.

- Only unused wallet balances are eligible for refunds.

- Refund requests for unused wallet balances can be made through the application or by contacting our support team.

- Refund processing times may vary but are typically completed within 7 - 10 business days.

• Non-Refundable Charges: Any charges incurred for services already utilized are non-refundable.

3. Account-Based Ownership Model

• Nature of Service: Products may be offered free or at special rates for users or guests, depending on the product owner.

• Hybrid Policy:

- Refunds and cancellations are subject to the terms set by the product owner.

- For wallet-based usage, unused wallet balances remain eligible for refunds, as stated under the Pay-on-Use Model.

General Terms

• Disputes: Any disputes regarding refunds or cancellations must be reported within 10 business days of the transaction.

• Contact Support: For refund or cancellation queries, contact us at:

Email: contact@fetchmobility.in